Chat & voice AI agent for Dental & Dental Tourism

Turn every message into a booked patient — 24/7, every channel, every language.

Q: What is Starlix AI?

Starlix AI is an omnichannel AI chat agent for dental clinics and dental tourism. It answers patients 24/7 on WhatsApp, Messenger, Zalo, Instagram, KakaoTalk, LINE and web chat, consults in 30+ languages, gives preliminary quotes, and books appointments with deposits inside the chat.

Q: How does the Starlix AI Knowledge Base work?

The clinic loads its price list, FAQs, warranty policy, before/after cases and website into the Knowledge Base. For each question, Starlix retrieves and reranks the most relevant passages, then answers with a citation to the exact document, page or row.

Q: Can the AI make up prices or promises?

No. Starlix AI answers only from the clinic's Knowledge Base. When no reliable source is found, it doesn't guess — it hands the conversation to a coordinator with a summary. Quotes always state they are confirmed by the dentist after an exam.

Q: Which channels and languages does Starlix AI support?

Starlix AI unifies WhatsApp, Facebook Messenger, Zalo, Instagram, KakaoTalk, LINE, web chat and email in one inbox. The AI detects and replies in 30+ languages, while staff read a side-by-side Vietnamese translation.

Q: Can Starlix AI answer and make phone calls?

Yes. Starlix's Voice AI Agent answers the clinic hotline 24/7 in a natural voice, answers from the Knowledge Base, books or moves appointments during the call, and transfers to the front desk when needed. It also calls new leads back, makes reminder and aftercare calls, with recordings and CRM summaries.

Q: Can the AI agent take actions in the clinic's systems?

Yes. With Actions, Starlix AI looks up and moves appointments, creates deposit payment links, creates and updates CRM leads, sends reminders, and connects other systems via MCP or webhooks. Every action is permission-based, sensitive steps require confirmation, and everything is audit-logged.

Q: How long does it take to roll out Starlix AI?

About 2 weeks: days 1–3 connect channels and load the Knowledge Base, days 4–7 train and approve scripts, and week 2 goes live with the Starlix team tuning it closely for the first 30 days.

Q: Is clinic data used to train AI models?

No. Clinic data is never used to train models or shared with third parties. The clinic controls who can view and edit the Knowledge Base.

Q: How much does Starlix AI cost?

Indicative pricing starts at ₫1,990,000/month (Starter), ₫4,990,000/month (Pro) and ₫9,990,000/month (Premium); Enterprise is quoted separately. There is a 14-day free trial, no card required.

Starlix AI answers, consults, gives preliminary quotes and books appointments in seconds — even at 3 AM, even when the patient speaks Korean, Japanese or French.

Answers from your clinic's own Knowledge Base — every reply is sourced.

WhatsAppMessengerZaloInstagramKakaoTalkLINEWeb chat

The real Starlix chat widget is in the bottom-right corner — ask it anything.

24/7Always on

30+Languages

< 5sResponse time

8Channels, one inbox

WhatsAppSarah M. · Sydney, AU2:14 AM Vietnam time

Starlix AI

We are online

Today

Hi! How much for 2 dental implants? I'm flying to Ho Chi Minh City in March.

02:14

Hi Sarah! Implant + crown at our clinic starts from $1,100 each — about $2,200 for two (vs ~$9,000 in Australia). Could you send a recent X-ray or photo so our dentist can check?

Price list 2026 · row 3

02:14

panoramic_xray.jpg

02:16

Thanks! I've sent it to Dr. Minh. I can hold Mar 12, 9:00 AM for your consult — shall I also arrange airport pickup?

02:16

Booked Mar 12 · 9:00 AM · $100 deposit · Airport pickup

Type a message...

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The problem

You're losing 40% of leads just by replying late.

Dental tourists shop several clinics at once. Whoever answers first and clearest wins the case.

Time-zone gap

Patients in AU, US, EU message at midnight Vietnam time. By morning they've asked 3 other clinics.

Language barrier

Staff cover 1–2 languages. Korean, Japanese, French patients wait — or leave.

Messages scattered across 6–8 apps

WhatsApp, Messenger, Zalo, Instagram, KakaoTalk, LINE, email… missed messages every day.

Drowning in repeat questions

“How much is an implant?”, “How many days?”, “What's the warranty?” — most time spent on the same questions.

100 price inquiries per month

Answered in timeAnswered after 1h / never

−40leads gone cold every month

Responding within the first hour makes a lead ~7× more likely to qualify than waiting longer.Harvard Business Review — “The Short Life of Online Sales Leads” (2011)

* 40/100 is illustrative — replace with your clinic's inbox data.

The cost

Every month, a slow inbox is costing you tens of thousands of dollars.

High-value cases lost

A dental tourist usually books full-arch implants, veneers or crowns — $2,000–$8,000 per case.

Ad spend burned

You paid Google, Facebook, TikTok for each lead — then let it go cold in the inbox.

Dependent on people

When your best coordinator quits, the know-how, scripts and patients leave with them.

Estimate for a clinic with international patients

300leads / month

×

40%answered late

×

10%close rate

×

$3,000per case

Revenue left on the table

$36,000

per month · illustrative numbers

The solution

Starlix AI — a 24/7 AI patient coordinator for your clinic.

Not a scripted chatbot. An AI agent that knows your services, prices and process — consulting like your best coordinator, on every channel.

WhatsAppMessengerZaloInstagramKakaoTalkLINE

Starlix AIUnderstand · Consult · Book

BookingsDepositsLeads in CRMStaff handoff

Unified omnichannel inbox

8 channels, one screen, one patient history.

Your own Knowledge Base

Trained on your own prices, services, FAQs and cases.

Auto booking & deposits

Books the dentist and sends a deposit link in-chat.

Human handoff at the right moment

Complex case or ready to buy → alerts staff with a summary.

Core · Knowledge Base

Knowledge Base — the AI's brain. It answers only from your clinic's own data.

1 · Your clinic's knowledge sources

Price list 2026Google Sheet

FAQ Implant & VeneerPDF · 24 tr.

Warranty policyDOCX

120 before/after casesImages + notes

Dentist profilesCredentials

Travel & hotel packagesPDF

smiledental.vnWebsite · auto-sync

+ Add source

2 · Starlix processes it

1Ingest

Drop files, paste a website, connect a Google Sheet.

2Understand & index

Chunked and tagged by service, price, dentist.

3Retrieve + rerank

Picks the most relevant passages for each question.

3 · What you get

Answers with citations

Every answer points to the exact document and page — no invented prices or promises.

Instant updates

Edit prices or add a promo — the AI uses it right away, no retraining.

One source, 30+ languages

Write docs in Vietnamese; the AI answers in English, Korean, Japanese… from the same source.

Your data stays yours

Clinic data is never used to train models. Role-based edit access.

Starlix AI

We are online

Today

Implant warranty? And price of a zirconia crown?

Yes — implant fixtures carry a 10-year warranty, crowns 5 years. A zirconia crown is $280.

Warranty policy · §2Price list 2026 · row 14

Can I pay in 6 monthly installments?

I don't have confirmed info on installment plans, so I won't guess — I've passed this to our coordinator.

Not in the KB → no guessing; handed to staff & added to the to-fill list

Type a message...

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Core · Answering from the Knowledge Base

Every answer is sourced — here's what the AI does in 3 seconds.

1Patient asks (KakaoTalk, 11:40 PM)

앞니 8개 라미네이트 가격이랑 기간, 보증이 궁금해요.Translation: Price, timeline and warranty for veneers on 8 front teeth?

2AI understands the question

Service: VeneerTeeth: 8Needs: price · time · warrantyLanguage: Korean

3Search the Knowledge Base & rank relevance

Price list 2026 · row 220.94Emax porcelain veneer — $300 / tooth

FAQ Implant & Veneer · tr. 70.91Veneers done in 5 days, 2 visits

Warranty policy · §30.88Emax veneers: 10-year warranty

Price list 2026 · row 90.41Zirconia crown — $280

Irrelevant passage (zirconia) is dropped — the AI uses only the 3 best matches.

4Reply in the patient's language, with sources

이맥스 라미네이트 8개는 $2,400 (개당 $300)이며, 5일 동안 2회 방문으로 완료됩니다. 보증 기간은 10년입니다.Translation: 8 Emax veneers $2,400 ($300 each), done in 5 days over 2 visits. 10-year warranty.

Price list · row 22FAQ · tr. 7Warranty · §3

5Self-check before sending

Every number exists in a source
Math checks out: 8 × $300 = $2,400
Adds “confirmed by the dentist after exam”

No reliable source found? The AI doesn't guess — it says a coordinator will follow up, hands over with a summary, and logs the question for the KB to-fill list.

Core · Actions

The AI doesn't just answer — it gets real work done in your clinic's systems.

Starlix AI

We are online

Can I move my check-up to Friday afternoon?

Look up the patient's appointmentDentify

Find Dr. Minh's free slots Friday afternoonCalendar

Move the appointment to Fri 3:00 PMDentify

Send confirmation + reminderWhatsApp

Done! Your check-up with Dr. Minh is now Friday 3:00 PM. I've sent the confirmation on WhatsApp and will remind you the day before.

Audit log #A-2291 · 4 actions · 2.8 s

Appointments

Find free slots; create, move or cancel by dentist and chair.

DentifyGoogle Calendar

Payments & deposits

Create deposit links, check payment status, send receipts.

StripePayPalVNPay

CRM & leads

Create leads, tag services, move stages, assign owners.

Dentify CRMHubSpot

Patient records

Read treatment history for recall advice — permission-based.

Dentify

Notifications

Send reminders and pre/post-care instructions on the right channel.

WhatsAppZalo ZNSSMSEmail

MCP & custom APIs

Connect any clinic system via MCP or webhooks.

MCPRESTWebhook

Safe by design: every action has explicit permissions, sensitive steps (cancellations, refunds) require confirmation, and every step is audit-logged.

Core · Voice AI Agent

The AI answers and makes calls — natural voice, 24/7, 30+ languages.

JW

James W. · +61 4•• ••• 218Incoming call · 9:47 PM Vietnam time · Clinic hotline

LIVE 01:12

CallerHi, I had implants done with you last year. I think I'm due for a check-up?

StarlixHi James! Yes — your 12-month implant review is due this month. Dr. Minh has Tuesday 9:30 or Thursday 14:00. Which suits you?
Checked records & free slots · Dentify

CallerTuesday morning, please.

StarlixBooked: Tuesday 15 April, 9:30 with Dr. Minh. I'll text you the details.
Booked + SMS sent

Call summary → CRM

Intent: 12-month implant review
Outcome: Booked Apr 15, 9:30
Sentiment: Positive
Recording: 2:41 · transcript

Inbound

Answer the hotline 24/7

After hours, peak times, international calls — no call dropped.

Answer from the Knowledge Base

Prices, hours, directions, warranty — straight from clinic docs.

Book, move or cancel during the call

Uses the same Actions as chat.

Outbound

Call new leads back within 60 s

Form submitted or missed call — the AI calls right back.

Reminder & confirmation calls

Fewer no-shows; reschedules if the patient is busy.

Post-treatment care calls

Check in at 1, 7, 30 days, recall reminders, review requests.

Natural Vietnamese & international voices Live transfer to front desk Recording, transcript, CRM summary Same Knowledge Base as chat

How it works

From cold lead to booked treatment — automatically.

Today

Message arrives11:40 PM, English

Waits till morning8–10 hours

Generic replyno quote, no cases

Patient lostpicks another clinic

With Starlix AI

Message arrivesany channel, any hour

AI understands< 5s, their language

Consult + quotewith before/after

X-ray intakedentist reviews

Book + depositright in chat

Patient arrivespickup, reminders

Every lead treated like a VIP — even at 3 AM.

Core features

Automating every step from first message to follow-up visit.

Headline feature

An AI agent that knows your clinic

Learns from your own documents, speaks in your brand voice, never invents prices — if unsure, it asks a human.

Price listFAQBefore/after cases Warranty policyDentist profilesTravel packages

Omnichannel inbox

WhatsApp, Messenger, Zalo, Instagram, KakaoTalk, LINE, web chat, email — one screen.

Zero missed

30+ languages

Detects the patient's language; staff see a side-by-side Vietnamese translation.

No barriers

Preliminary quotes

From your price list & packages; always flagged “confirmed after exam”.

Faster close

Photo & X-ray intake

Collects photos & X-rays, summarizes the case for dentist review.

Saves dentist time

Booking & deposits

Syncs dentist/chair calendars, sends international payment links.

Fewer no-shows

Travel concierge

Itinerary, nearby hotels, airport pickup, visa support letters.

VIP experience

Smart handoff

Detects complex cases, unhappy or ready-to-buy patients → alerts staff.

Safe

Aftercare & reviews

Check-ins at 1, 7, 30 days; recall reminders; Google review requests.

More reviews

Live product

Simple enough for your coordinators to use on day one.

app.starlix.net

SM

Sarah M. AU WhatsApp

How much for 2 implants?

JK

김지민 KR Kakao

라미네이트 가격이 궁금해요

JD

John D. US Messenger

Veneers in 5 days possible?

CL

Chị Lan VN Zalo

Niềng răng trả góp được không?

ST

佐藤健 JP LINE

インプラントの保証は？

EM

Emma L. FR Instagram

Before/after photos?

Sarah M.· SydneyAI handling

How much for 2 dental implants? Flying to HCMC in March.

From $1,100 each incl. crown — about $2,200 for two. Could you share an X-ray?

Sure, sending now.

Got it — Dr. Minh will review. Mar 12, 9:00 AM works?

Sample data

Starlix AI

We are online

Today

앞니 8개 라미네이트 하고 싶어요. 가격이랑 기간이 궁금해요.Translation: I want veneers on 8 front teeth. Price and timeline?

KakaoTalk · 21:03

안녕하세요! 이맥스 라미네이트 8개는 약 $2,400이며, 보통 5일이면 완료됩니다.Translation: 8 Emax veneers are about $2,400, usually done in 5 days.

Preliminary quote

8 × Veneer Emax$2,400

Duration5 days, 2 visits

* Confirmed by dentist after exam

21:03

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Sample data

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